Associate Director, Patient Services

The Associate Director, Patient Services will be responsible for executing Patient Services for FUROSCIX®. This position will work across the organization to ensure all strategies and tactics are aligned with the FUROSCIX® patient needs and the FUROSCIX® brand strategy. This individual will be responsible for managing the FUROSCIX® specialty pharmacies and HUB operations. Patient Services experience and expertise are required. This position is remotely based with some travel required. 
This position reports to the Senior Director, Patient Services.
 
Responsibilities: 
  • The role functions as Patient Services subject matter expert for FUROSCIX® and collaborates cross-functionally to design and implement programs that support both the FUROSCIX® patient and brand objectives. 
  • Align with FUROSCIX® Marketing, Sales, Market Access, Advocacy, Commercial Operations, and Supply Chain to implement best-in-class patient services and distribution model. 
  • Oversee the FUROSCIX® patient services program, and its day-to-day operations with a laser focus on operational excellence aligned to patient needs. 
  • Ensure effective vendor integrations with a focus on continuous improvement of specialty pharmacies and HUB operational processes to deliver an exceptional experience for FUROSCIX® patients. 
  • Liaise with Commercial Operations regarding reporting, dashboard development, data measurement, analysis, and data quality related to specialty pharmacy and HUB activities. 
  • Provide input and guidance for FUROSCIX® program-related marketing materials and patient and provider communications. 
  • Facilitate weekly and monthly status update calls with vendor partners. 
  • Work with internal and external partners for a seamless patient experience in all escalated cases.
  • Interpret program data for purposes of assessing reimbursement and access trends, program performance and utilization, pharmacy performance and FUROSCIX® program alignment to agreed-upon KPIs. 
  • Manage creation and maintenance of all FUROSCIX® Program SOPs, business rules, work instructions, and training materials related to the FUROSCIX® patient support program. 
  • Create and manage vendor POs and vendor monthly invoicing with AP. 
  • Work with Medical and Quality divisions on vendor AE/PC reporting, product replacement and vendor training. 
  • Develop distribution strategic and tactical plans by proactively identifying potential marketplace trends/barriers and creating strategies that will optimize access and create access confidence with providers and patients. 
  • Review SP data daily for inconsistencies, errors, and delivery timing along with data aggregator. 
  • This role will also liaise with Legal/Regulatory/Compliance to ensure all operations, processes, and systems meet legal and regulatory requirements.
Required Expertise Competencies:
  • Bachelor’s degree 
  • Five or more years of pharmaceutical experience in patient services and/or product distribution.
  • Demonstrated success in implementing and managing SP/HUB/Copay/Trade partners including, detailed process workflows, SOPs, and KPIs. 
  • Strong knowledge of health insurance and benefits (private and public payers), with a solid understanding of the following processes: HIPAA, insurance eligibility and benefit verification, securing insurance prior authorizations, advocating for maximum reimbursement coverage, appealing insurance denials, and application of financial assistance for eligible patients. 
  • In-depth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA regulations). 
  • Highly knowledgeable in all types of patient affordability programs including, foundational and copay support as well as patient assistance programs. 
  • Three+ years managing external access partner relationships. 
  • Strong strategic, analytical, time management, and multi-tasking abilities. 
  • Excellent written and oral communication skills.
Required Power Competencies:
  • Teamwork & Leadership: Cross functional influencer and network builder; attunes roles, responsibilities and expectations of x-functional teams and stakeholders to cultivate innovation and deliver results; mentors/guides diverse stakeholders. 
  • Execution: Consistently directs, drives and holds others accountable for cross-functional results; identifies ambiguity and a path forward; removes obstacles to facilitate work. 
  • Solution Maker: With strategic mindset, distills complex and ambiguous information and leverages teams and internal/external networks to deliver x-functional solutions; role models approach and inspires others to create solution. 
  • Continuous Improvement: Create new and better ways for x-functional teams to be successful; develops and leverages strengths of individuals and teams; and inspires others to anticipate problems and plan for success; seeks new ways to learn and be challenged. 
  • Awareness: Develops and leverages strengths across organization and plans for limitations; Understands capabilities of the organization and deploys resources in line with capabilities.
Expectations:
  • This position is remote based with 35% of travel 
EEO Statement
scPharmaceuticals is an Equal Opportunity Employer and takes pride in creating and maintaining diverse environment. It is the Company’s policy and intent to provide equal opportunity in employment, development, and advancement without regard to a race, color, religious creed, sex, pregnancy, sexual orientation, gender identity, age, national origin, physical or mental disability, genetic information, ancestry, military service or veteran status, marital status or any other category protected under applicable federal, state or local law.